Frequently Asked Questions
Everything you need to know about your iHome shopping experience.
What is the standard shipping time for electronic orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Does my device come with a manufacturer warranty?
Yes, all electronic products sold on iHome come with a minimum 1-year limited manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened electronics?
You can return most electronics within 30 days of delivery. Please note that opened items may be subject to a 15% restocking fee, and must include all original packaging and accessories.
Are the products sold on iHome brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' on the product page, all items sold on our store are 100% brand new and factory-sealed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Klarna and Affirm for eligible purchases.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.